Capital Real Estate Privacy Policy

Capital Real Estate Group Limited ("Capital Real Estate", we or us) is committed to protecting and respecting your privacy.

This policy explains how we use any personal information that you provide to us through our website. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.

For the purposes of data protection law, the controller is Capital Real Estate Group Limited of Lamplight Gardens, Aylesham, Canterbury, Kent, CT3 3GP. 

Our Data Protection Officer is James Edwards. You can contact him at admin@capitalrealestate.co.uk or via our postal address below. Please mark the envelope 'Data Protection Officer'.

We may collect and process the following information about you:

Information you provide to us You may provide us with information in several ways,  including by filling in forms on our website or by corresponding with us by phone or email. Information we collect about you When you use our website, we may automatically collect information about your device, including your IP address,  information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources. Information we receive from other sources If you use any of the other websites or services frequented by Capital Real Estate in a commercial activity, we may receive information about you or  your device in relation to that use, including your IP address,  information about your visits how you use the services of those Companies. We work closely with third parties (for example,  business partners, advertising networks, analytics providers and search  information providers) and may receive information about you from them.  This could include socio-demographic information and information about  your likely interests based on your previous web browsing and purchases.  We may combine this information with other information you have provided to us or which we collected about you.    

We use your personal information for the following purposes:

• Providing our services to you and fulfilling your requests 
  • Providing you with the information, products and services you request from us.
  • Administering promotions or competitions that you enter with us.
• Marketing and advertising 
  • Providing you and others with information about goods and services that we offer that may interest you or them, which may be based on inferences about your or their likely interests based on your activity on websites operated by Capital Real Estate or third parties.
  • Customising or enhancing your experience of our services, which may use inferences about your likely interests based on your activity on websites operated by Capital Real Estate or third parties.
  • Delivering relevant advertising to you on websites operated by Capital Real Estate or third parties or in direct communications from us, which may use inferences about your likely  interests based on your activity on websites operated by Capital Real Estate or third parties.
  • Measuring and understanding the effectiveness of advertising we serve to you and others.
• Service improvement and account management 
  • Ensuring that our content is presented in the most effective manner for you and your device.
  • Administering our website for internal business administration (for example, troubleshooting, data  analysis, testing, research, statistical and survey purposes).
  • Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
  • Managing and operating your account with us.

Our legal basis for processing your personal information for the purposes described above will typically be one of the following:

Consent You have consented to us using your personal information for this purpose (for example, when you create an account with us, agree to receive marketing emails from us or create an alert). You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences. Legitimate interests It is in our legitimate interests to use your personal  information to operate, improve and promote our services (for example, when we customise your experience of our services or use your  information for analytics purposes) and to protect our business.  Sometimes, we may process your personal information when it is in the legitimate interests of another company, such as another Capital Real Estate Company. Legal obligations It is necessary for us to use your personal information for us or another Capital Real Estate Company to comply with a legal obligation.    

We may share your personal information with third parties in the following circumstances:

Agents, developers and other service providers  We provide your personal information to agents,  developers and other suppliers when you ask us to do so. For example,  when you enquire about a property, we will pass your personal information (including what you searched for) to the agent or developer handling that property. When this happens, the agents’ or developers’ own privacy policies will apply to how they use your personal  information. You can find these privacy policies on their websites and you should check that you are happy with them before submitting your enquiry. Our service providers: to help us run our business and perform services you request We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested. Advertisers and advertising networks: to serve relevant adverts to you and others We may provide your personal information to our partner advertisers and advertising networks that require that information to select and serve relevant adverts to you and others. Analytics and search engine providers: to help us improve our services We may provide information about your visit to analytics  and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.  

We may also share your personal information with third parties for the following reasons:

If we sell or buy any business or assets If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If  Capital Real Estate (or substantially all of its assets) is acquired, personal  information held by it about its users will be one of the transferred assets. To obtain professional advice We may disclose your personal information to obtain professional advice (for example, from lawyers or financial advisors). To comply with a legal obligation We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or  safety of Capital Real Estate, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.    

We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA.

By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the  EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.

Unfortunately, transmission of information over the internet  is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. If you would like us to delete your information, please contact us by emailing admin@capitalrealestate.co.uk 

We use cookies and other similar technologies to distinguish you from other users of our website (including when you browse third party websites). This helps us to provide you with a good experience when you use our services (for example, to remember your  login details and improve our services). We also use cookies and similar technologies to show you more personalised advertising, including Capital Real Estate ads on other websites. You may adjust the settings on your browser to refuse cookies but some of our services may not work if you do so. 

Our third party advertisers and advertising network providers (“Ad Providers”)  may provide you with ads on our websites and apps or on other websites.  To make those ads more relevant and help measure their effectiveness,  the Ad Providers may use cookies and similar technologies. They record your activity (including pages visited) and estimate what information  interests you most. They use this information in accordance with their own privacy policies. 

You have the right to ask us not to process your personal  information for marketing purposes. You can do this at any time by clicking on the “unsubscribe” link in any marketing email we send you.

Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your Capital Real Estate information by emailing admin@capitalrealestate.co.uk or contact us using the address below.

We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.

Our website may contain links to other websites.  This privacy policy does not apply to those other websites and we do not accept liability for the content of any other website. Please check the privacy policy of any other website before submitting any personal  information to it.

If you have questions about this privacy policy or the way in which Capital Real Estate processes your personal information, you can contact us  using the details below:

             Post:             Data Protection Officer, Capital Real Estate Group Limited, Lamplight Gardens, Aylesham, Canterbury, Kent, CT3 3GP.

             Email:               admin@capitalrealestate.co.uk

We hope that we will be able to resolve any questions or concerns you have. However, you may at any time raise your concern with  the UK Information Commissioner at:

            Post:              Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF